Returns & Replacements

You must contact us during our hours of operation to confirm a return authorization. Our customer service team will do everything they can to ensure satisfaction with your experience at FlexacilUltra.com. If a return authorization is not given, your package may be refused. You must contact customer service within 24 hours of receipt for a return authorization relating to errors or mis-shipments.

In the event that you need to return an item, it must be unopened and in its original condition to receive full credit. All merchandise must be returned at your expense.